Privacy

Who we are

ToughJobs Construction Inc. (RBQ licence: 5788-2326-01) is a renovation contractor based in the Greater Montreal Area, Quebec, Canada. This page describes how we handle personal information you share with us through this website.

What we collect

When you submit our quote-request form, we collect the contact details and project information you provide: your name, email, phone number, city or neighbourhood, project type, project size, timeline, and the message you write, along with the language the form was submitted in, and how you heard about us if you tell us. To learn which pages and campaigns bring people to us, the submission also includes the first page you landed on, the website that referred you, and any campaign tags in the link you followed, including a Google Ads click identifier. That identifier only tells us which of our ads, if any, brought your request; we do not send it back to Google. We also record the IP address and browser user-agent your device sends with the submission, which we use to help detect spam and abusive submissions and delete from your record 90 days after you send it. This information is stored together as your submission record in our leads database, hosted in Canada (AWS ca-central-1, Montreal region).

Our hosting provider, Amazon Web Services (AWS), records website access logs. These include your IP address, browser user-agent, requested URL (including query parameters), referring page, request time and response status. We use them to find broken links, detect bots and technical problems, and summarize site traffic in an internal weekly report. The logs are stored in the AWS Montreal region and are scheduled for automatic deletion after 30 days. Cookie logging is disabled. This logging occurs when you use the site, including when you decline Google Analytics.

Reviews shown on this site are public reviews our clients posted on Google. We show the reviewer's first name and last initial, the date and the text they published. To have a review removed from this site, email info@toughjobs.ca.

To avoid duplicate quote requests, we keep a random submission identifier and a digital fingerprint of the form in your browser tab's session storage while a request is unconfirmed. We do not store your contact details or message in this browser record. It is cleared when receipt is confirmed or the tab's session ends. The landing page, referring website and campaign tags are also kept in session storage during your visit. They stay in your browser and reach us only if you submit the form, and they are cleared when the tab's session ends.

Analytics

We use Google Analytics 4, a web analytics service provided by Google LLC (a United States company), but only if you accept it. On your first visit, a banner asks for your consent, and Google Analytics does not load until you click Accept. You can withdraw your consent at any time using the "Cookie settings" link in the footer.

Once accepted, Google Analytics sets first-party cookies (named _ga and _ga_<property ID>) in your browser to count visits, see which pages are viewed, and estimate your approximate location, device type, and how you arrived at the site (referral source). Google signals and ad personalization are turned off, so this data is not used to build advertising profiles. Google says that Google Analytics 4 does not log or store individual IP addresses. Data is retained for 14 months and then deleted automatically.

We also keep a total of how many times the banner's Accept and Decline buttons are clicked. The total carries no identifier and cannot be linked to you. Weekly totals of visits and page views from our access logs are kept in the same anonymous form.

Spam protection

Our quote-request form is protected by Cloudflare Turnstile, an anti-bot service operated by Cloudflare, Inc. (a United States company). Turnstile loads when you start filling in the form (the first time you click or tab into a field), not only when you submit it, and it processes your IP address and browser signals to confirm you are a person rather than an automated script. This check sends that data to Cloudflare in the United States. We do not control how Cloudflare processes data on its own systems; its handling is governed by Cloudflare's own privacy practices.

Fonts

This site's fonts are self-hosted: they are served from our own servers, and your browser does not connect to any third-party font provider.

Why we collect it

We use the information you submit to respond to your inquiry, provide a quote, and follow up on the project. We do not sell or rent your information. We do not use it for advertising, retargeting, or third-party marketing. Apart from the third-party services described in this policy (our hosting and email provider, our spam-protection provider, and our analytics service), we keep the information in our own records and do not share it with anyone else.

If you become a client, we share only what is needed with those who work on your project for us: the subcontractor doing the work (your name, your phone number and the site address), and our service providers for email and hosting (Amazon Web Services, Google) and artificial intelligence (Amazon AI services that translate documents and help our staff answer questions, check quotes and draft them). Some of these providers handle your information outside Quebec, including in the United States.

How long we keep it

We keep quote requests for 2 years; the IP address and user-agent are deleted after 90 days. If you become a client, we keep your signed contract file for 10 years after the job ends, to answer later claims, and accounting records for 6 years after the tax year, as tax law requires. Backups clear within 35 days. A dispute or a legal duty can require longer. You can ask us to delete your information at any time, subject to those legal obligations.

Your rights under Quebec Law 25

Under Quebec's Act respecting the protection of personal information in the private sector (Law 25), you have the right to access, correct, or request the deletion of personal information we hold about you, to receive it in a structured, commonly used technical format (data portability), and to withdraw your consent to our processing it. To exercise any of these rights, contact our person in charge of the protection of personal information, Parvez Monebahal, Owner, at info@toughjobs.ca or (514) 512-4132. We answer within 30 days of receiving your request.

If you are not satisfied with our response, you have the right to file a complaint with the Commission d'accès à l'information du Québec (CAI) at www.cai.gouv.qc.ca.

Where the data lives

Our website and back-end services are hosted in Canada (AWS Canada Central, Montreal region). Your submission is stored there, and the notification email is sent from the same region through Amazon Simple Email Service (Amazon SES). That email is delivered to our business mailbox, which is hosted by Google Workspace and may be stored outside Canada. The Cloudflare Turnstile spam check described above processes your IP address and browser signals in the United States. If you accept Google Analytics, it also processes your browsing data outside Quebec, in the United States.

Contact

Questions about privacy, or requests concerning your personal information, can be sent to our person in charge of the protection of personal information, Parvez Monebahal, Owner, at info@toughjobs.ca or (514) 512-4132.